Change of Mind

At this time, we do not accept returns or exchanges for change of mind.

Please read each product description carefully before placing your order. If you have any questions before purchasing, feel free to contact us at hello@oorvijewellery.com.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please email us within 48 hours of receiving your parcel.

We’ll review your request as quickly as possible and work with you to find the best solution.

Please include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (if applicable)

Once reviewed, we’ll arrange a replacement or another suitable solution.

Return Conditions

To be eligible for a replacement or approved return, your item must:

  • Be unworn and unused
  • Be returned in its original packaging
  • Show no signs of damage caused after delivery

Items that have been worn, altered, or damaged through normal use cannot be accepted.

Refunds

Refunds are only issued if a replacement is unavailable.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges for jewellery unless the item arrives faulty or incorrect.

Need Help?

Have a question? We’d love to help

hello@oorvijewellery.com

We aim to respond within 1–2 business days, Monday to Friday.